On an individual level, employees now have quicker and easier access to information providing better customer assistance. Having the proper tools to efficiently answer customer requests has increased job satisfaction and employee moral. With electronic documents, work quality improved by eliminating manual tasks, such as copying and refiling. DocuWare's seamless integration with TDM's other systems has contributed to rapid user acceptance because their users correctly perceive DocuWare as a tool that can help them with their processes and not as additional work.
TDM's employees responsible for the invoicing process can now perform their activities with more efficiency and have a better control of the pending documents needed for issuing an invoice. The department's productivity has increased because documents are no longer lost. In fact, the entire process is more visible for all involved.
The most important benefit DocuWare has brought TDM is the ability to reduce the time to invoice and thus has improved cash flow and collection rates. This change dramatically impacts the bottom line and has the potential to completely change the way the company does business. By revising workflow and reducing printing and copying needs, the company continues to reduce costs and is saving tens of thousands of dollars annually. Soft dollar savings continue to add up with the decrease in document retrieval time and increase in productivity. Both soft and hard dollar savings contribute to TDM's return on investment. "During our analysis of different document management systems, we wanted to find a solution that would allow us to lower our time to invoice to 4 days. Based on this goal and our daily sales volume, we discovered that our return on investment or ROI for DocuWare would be only 14.8 months. Now that the system has been installed and is running, we KNOW that our ROI will be better than our original estimate and this makes us very happy," said Hector Dario Jaramillo Restrepo, Director of Information and Technology for TDM Transportes S.A.
Colombian laws 962 and 205 require businesses to keep 10 years of accounting information on file. The information may be kept on paper or any other media, magnetic or electronic, as long as the media allows for reproduction. DocuWare allows TDM to be in compliance with these laws while providing the company with an incredible integrated workflow and document management solution. "By implementing an electronic document management system, customer satisfaction has greatly improved. In the end it is our customers that benefit the most from the immediate information we are able to supply them on the fly by fax or e-mail," said Jaramillo.
Without a doubt, DocuWare helps TDM meet their company vision! Other than transporting goods, TDM transports information and DocuWare is the tool that allows them to go even further in providing innovative and efficient service, meeting customer expectations and guaranteeing the accomplishment of dates and schedules promised.