In 2005, electronic document management (EDM) and the property sector were miles apart. Savills is one of the very first companies to turn the corner in terms of EDM. "It was as if we were still living in the dark ages with everything in our organization 100 % paper-based. We had folders and archive boxes stored away that we consulted occasionally. We had a lot of trouble sharing information since we had to physically go to the data ourselves," Christian Bertrand, who heads property management at Savills, explains.
With property management and administration at the heart of the business, the company manages a large flow of documents arising from the loss or gain of contracts for prestigious office and residential buildings. Among these documents is the permanent file, which is a record of the works and the investment carried over the duration of each contract for each property.
Among other things, this special file values the fees that can be realized from the transfer of a property. The availability and control of a document database are critical because Savills' clients require strategic information at any moment. For property managers, the physical data room where buyers come to consult information before making a purchase offer is over."EDM has naturally made its mark as a productivity lever and as a factor that differentiates us from our competitors," explains Christian Bertrand.