Propel’s approval process is very transparent as the staff can easily view which invoices are outstanding and where they are in the approval process. With DocuWare in place, invoices never need to be recopied and resent; a quick email reminder is all that is needed to move the process along. Approval time has dropped from up to two weeks to just a few days.
When Robinson is signing checks, he can reference supporting documentation in DocuWare. This has eliminated a mountain of paperwork on his desk and furthermore, has streamlined the process from four hours to one hour.
“DocuWare is helping our business office run much smoother. I love this program because it provides my staff with quick, easy access to the information we need and that makes our department look good,” said Robinson.
Vendor calls to request information about a payment can now be answered immediately since the staff has complete information at their fingertips, including documentation containing the dates of when a shipment was ordered, received and paid. Prior to DocuWare, finding this information would have taken as long as 15 minutes per request. Today, the staff can use that time for more proactive tasks.