On a corporate level, the automating of workflow processes has contributed significantly to providing quality customer service for consumers. Raising the level of service reflects positively on individual car dealerships and adds heavily to dealer relations and sales.
By improving work processes in the extended warranty subsidiary, internal customer service between all arms of the company has been enhanced, allowing information to flow more routinely and accurately for better financial management of resources. As individual dealerships and repair shops are paid sooner, advanced cash flow decisions can be made for better control over finances.
“The biggest benefit for our dealers is the increased turnaround time for claim payments to repair facilities. Since we implemented DocuWare, our payables turnaround time has been cut in half. Our dealers love that we’ve been able to provide better service by excelling beyond their expectations!” said Josh Earnest, Payables Manager for MPP Company.
Management can easily perform internal audits on claims approved for payment and quickly resolve disputed claims while maintaining better control over the process. Efficient workflow allows the company to process more claims without hiring additional staff, positioning the company for growth while controlling costs.
By implementing DocuWare, the company is able to maintain original document integrity, and by assigning access rights – information is now more secure, limiting their legal and compliance exposure.
By investing in DocuWare, Van Enterprises and it’s extended warranty subsidiary, MPP Company, have given their employees the tools they need to succeed. The company has improved organizational efficiency and the bottom line while securing its reputation, what is considered by most industry experts, as the premier automotive operation in the world.