Mercy chose to implement DocuWare because of its high functionality, around the clock support and scalable setup. Implementing DocuWare also allowed the Lab to easily share information with offsite coding staff using an internet connection and login credentials to access and share information with the staff in Des Moines.
“DocuWare was easy to implement and a breeze to get up and running. Part of the reason we choose this solution was because updates are automatic and software support is readily available,” said Dinnauer.
To ease the transition, the Lab operated with both the digital and paper systems simultaneously for a few weeks. However, the staff embraced the new system after only a few hands-on training sessions. Eliminating paper-based clerical duties freed the staff to answer more phone calls and provide better customer service to the hospitals, clinics, and other clients they serve.
The business impact of the DocuWare implementation is readily apparent in the Lab’s improved cash flow, which is a result of increasing its billing capacity by $210,000 per day and reducing its time-to-bill by one day. These new efficiencies have allowed the Lab to cut its $7-8 million backlog in billable testing in half and to continue to reduce the accumulation. Digitizing information and making it easily available from anywhere has improved patient care and customer service.
Not only was the Lab able to improve its billing processes, it also gained a centralized document storage system and eliminated the manual handling of documents, which decreased errors and improved HIPAA compliance. Today, lab records can be shared with Mercy’s IT system and ensure that they are part of a patient’s chart. Mercy’s Revenue-Cycle team can also access the information and work to improve collection of patient service revenue and actively manage the patient account from creation to payment.