Currently, each transport document is generated by the Summan DataVar print service and contains a survey for recipients to complete upon delivery. This transport document is physically printed and sent with the orders and rewards. A digital version of the documents is stored in DocuWare, the document management software, for subsequent consultation and checking.
Once the orders have been delivered and the transport surveys completed by the customers, they are scanned by the carriers and the images are sent to a server in Medellin. There the intelligent data capture software, ABBYY FlexiCapture, reads each document delivering the data captured from the survey to the operational intelligence software, Splunk, and stores the processed documents in a pre-defined directory on the server. DocuWare monitors the pre-defined directory and automatically sends any files stored there to the corresponding file cabinet, cross-checking the data in the document against the transport documents already in the system. The operational intelligence software, Splunk, creates a graphic representation of the data delivered by the intelligent data capture software, ABBYY FlexiCapture, and the images stored in DocuWare, allowing new orders to be checked, including those pending for delivery.