Kowalski’s has eliminated more than 40 hours a week in data entry time and their employees have more time to dedicate to the key part of their jobs.
The accounting department can instantly answer vendor questions about being short paid. One of the biggest benefits the accounting department has seen is that they no longer look up information for department managers as these managers now have searchable, self-serve access to important accounting information.
For Tony Olufson, the Accounting Manager, the biggest benefit is being able to instantly perform a cost analysis. “Every month I do an income statement review. If I’m curious why expenses are high, I can easily run a report in the system to satisfy my curiosity and become instantly very aware of what we are spending. With DocuWare we ended up making our processes better and easier: the end result is that we catch things that would otherwise be too labor intensive to research. This kind of insight is invaluable to us,” said Olufson. Vendor relations have been positively impacted now that answers are readily on hand and the company is able to take full advantage of early payment discounts.
When Kowalski’s rolled out the solution, they discovered the upfront customer facing departments didn’t understand how much work the back end or accounting department was doing. “Giving our employees an overview of the entire workflow, united our team and made them all accountable. DocuWare helped us create a shared sense of ownership and gave everyone an understanding that they are an important part of the big picture,” said Olufson.
Converting paper records to digital ones has eliminated 384 boxes of records a year that Kowalski’s will no longer need to physically store.