The employees in five different departments now file the contracts and construction plans, invoices and e-mail messages pertaining to their customers in one document pool. Even the mail that used to be delivered by foot from one department to another is now available in a couple of clicks.
It used to take up to 30 days to go from the mailroom to the General Manager’s office, the financial department, the legal department and the technical division in the engineering department (all spread out over two buildings). Now, the mail is available to all as soon as it is scanned.
Also, the work process of signing and approving a contract between the management, the legal department and the customer and their legal department is now completed in less than 10 days whereas before this used to take three weeks.
In detail, that means that as soon as the contracts are approved, the engineering department receives an alert on the details and can proceed, which obviously means the project can start right away. The new DocuWare solution also allows new projects to be completed much faster because of the instant access to construction plans, e-mail, etc., that engineers, as well as the technical support need – they no longer need to wait for the documents to arrive on their desk or search for them in someone else’s physical file cabinets.
Getting installation projects done is now much faster and truly saves KONSING on operational costs. Another important benefit to mention in terms of cost savings is that the work processes at KONSING are now very much simplified; all departments have access to the original proposals and the contracts signed. This also reduces misunderstandings or any controversy.
As said, finding documents is fast but also easy. The finance department can now also collect on accounts due much faster. They can even share their paperwork with engineers that need to check on the status of a project from off-site, in fact, all engineers access or file documents from their laptops off-site. This way installation records from engineers are stored right away and the rest of the process can continue.
With the purchase of DocuWare, KONSING not also increased the number of projects! As projects are completed much quicker and as payment transactions come in sooner rather than later, the company’s value and overall investment capabilities have increased to new levels and KONSING can invest time and money into even more projects, domestic and international.