To retain this kind of market position, it’s critical that all of their business operations run as efficiently as possible – making the use of a modern Integrated Document Management System (IDMS) is important for HARIBO. They opted for DocuWare in 2006 based on two important aspects; first was the system’s simple AS/400 integration. The second aspect was the excellent know-how of a nearby DocuWare Partner which came in handy as they needed to replace an older, Access-based DMS and seamlessly migrate several million documents into the new DocuWare structure.
The requirements of the new solution were clear. Any kind of document flowing through their business – including correspondence, customer information, invoices, delivery slips, receipts, purchasing and logistics forms, order confirmations and payroll records – needed to be centrally captured and made available to the appropriate authorized employees in every department with a click of a mouse. They also wanted to enhance and standardize their existing workflows. Other goals included: worldwide use; employees, regardless of department or location, with just the click of a mouse; automatic capture of COLD data; and reduction/elimination of manual indexing. Last, but not least, HARIBO wanted to make sure that all archived documents from their ERP solution would be directly accessible within the system to improve employee and customer satisfaction.