Keeping a broad overview and quickly accessing the right information – those are key requirements for being successful in business. Mountains of paper and endless searches for important documents delay the decisionmaking process and fray your competitive edge. At heating and plumbing specialist Frank Kauferstein, incoming paper documents were copied multiple times and then distributed to different departments. The results: tedious workflows and an overwhelming paper archive, where some documents were stored in various folders using completely different indexing criteria. "It was getting harder and harder to respond to changes in the marketplace. At the time, even just quickly responding to customer and vendor inquiries was a challenge," so describes Frank Kauferstein, the company’s owner, president, and namesake.
From Good to Best
Life is about change. That’s certainly also true for a company’s life – especially when always trying to find the most efficient and customer-friendly way to configure processes and succeed in a very competitive marketplace. Keeping an open mind for innovation can lead to many interesting new prospects. That’s certainly been true for the upgrade to DocuWare 6 that was recently conducted by heating and plumbing specialist, Frank Kauferstein.