On an individual level, users have quick and easy access to the information they need to do their work. There is less paper stacked up around the office, giving employees a sense of calm and control while tackling complex requests for their customers. “There is literally less paper in the office,” says Jennifer Arrington, Office Manager. “This means less clutter around the office, but it also means less mental clutter too. In this day and age, the Information Age, employees deal with information swirling around us all day long and DocuWare helps us organize it in a way that is easy for everyone to use.” An ongoing commitment to improve the process is evident, as employees at all stages of the process look for ways to make the electronic workflow run even more efficiently, adding to a sense of employee ownership and satisfaction.
When the office gets busy, everyone pitches in, even the President. With their new solution in place, he can simply open Varipro Systems and with one keystroke and have access to all the documents for a customer order. By having an electronic audit trail, employees know where all the files are at all times and which department updated them last, eliminating bottlenecks. Additionally, supervisors can access documents remotely via the DocuWare Web Client application, eliminating the need to come into the office when a driver is having trouble delivering a load in another time zone.
Employees no longer spend time logging and handling paper, allowing them more time on customer service. Their new system also enables audits to be performed very efficiently since the information can be gathered and burned to a DVD in minutes.
These improvements have led to better efficiencies and generated a Return on Investment of only six months. Expressway Transport is so happy with their DocuWare system that they have moved beyond the initial application and are now using it for paystubs, payables, human resource records, independent contractor statements, equipment maintenance records, insurance documents, and more. As they reduce their dependency on paper, they are meeting their social responsibility initiative.