The company has been enjoying significant growth in recent years as a result of a broader product portfolio. This led to an increase in daily deliveries for the logistics side of the company. "Today we create over 4,000 delivery slips and outgoing invoices daily, which are sent together with the goods. The customer confirms receipt of the shipment via these documents, after which the signed papers come back to us," explains Sales Manager Dan Buda. For Elit‘s accounting department, this process was tedious to manage. Before the company began using a document management system (DMS), the employees had to check each signed document individually and manually. Especially in cases of conflict, the manual process had a negative effect on their open receivables – several weeks could go by before the company was paid.
In addition, productivity analysis conducted in 2015 revealed that hundreds of invoices were left unpaid each month, which required the company to initiate a correspondingly large number of follow-ups. "Our employees often had no choice but to track down the relevant paper invoices and delivery notes, which almost always meant time-consuming searches. Especially since our paper archive had grown over the years to tens of thousands of documents," according to Dan. He adds: "In addition, documents were often lost for days along the way or simply could not be found. For these reasons, we went in search of a solution that would make our receivables management much more effective."