Growth requires innovation. Contract Vehicles Limited (CVL), a leading provider of fleet management services in the UK, learned this lesson first-hand. Accompanying a period of rapid expansion, they had to figure out how to contend with issues like a huge spike in incoming A/P invoices; within only three years, the number of invoices which flowed into the office via post or email grew from about 30,000 to 100,000 each year. At the same time – to accommodate a growing fleet of vehicles – the number of inspection documents legally required by the British Vehicle and Operator Services Agency grew by a similar amount. According to IT Manager Geoff Swaby, it became increasingly clear that simply adding staff or expanding their paper archive would not accommodate all this growth. "In addition, numerous customers wanted to be able to access important documents at any time and from any location via the Internet," he explains.
Key business processes were therefore closely analyzed and it was determined that in order to meet their own performance and quality goals they would need to invest in a modern digital document management system.