Of his 16 employees, 14 now work remotely at their homes and ACI has experienced no turnover since the transition more than a year ago. With the previous business model, three to four employees typically left each year causing service, training and cost challenges. Over his 12 years in business Unger studied the problem and felt the crux of this challenge was that employees were expected to come into an office with a cubicle environment that offered no job flexibility.
“Employees are happy now, they can do their job more effectively and they don’t want to leave, and that’s a huge benefit,” said Unger. All employees, now and in the future, will have the capability and be expected to, work remotely.”
With nearly 90 percent of the workforce working remotely, ACI experienced other cost benefits by reducing their office space from 2,400 square feet to 400 square feet. By subleasing the unused space, ACI cut its rent costs more than 66 percent.
In addition to increasing productivity, the remote business model helped employees meet strict industry compliance requirements. Documents are now shared regularly between employees as the new system provides remote access to these documents. The physical copying, storing and retrieval of these documents has been eliminated.