Founded in 1941, PEER Bearing Company has encompassed the bearing industry and paved the way as a dynamic and customer focused manufacturer delivering valued solutions to a global market. PEER has a wide range of bearing and bearing related products which includes radial ball, mounted units, tapered roller and agricultural bearings and seals. With TS 16949 certified manufacturing facilities and a strong focus on quality assurance, PEER services top OEM and Distribution companies within, but not limited to, the agricultural, HVAC (Heating Ventilation and Air Conditioning), electrical, transmission, and material handling industries. Headquartered in IL, PEER has sales and manufacturing facilities in the United States, South America, Europe, and China.
In the US headquarters office, orders were received from customers using a combination of manual processes and fax transmissions. Once the order was placed, an acknowledgement confirming the terms of the order was printed and faxed back to the customer. A minimum of three people handled each of the more than 10,000 pieces of paper that were received or faxed each month. This time consuming process was constantly subject to the loss or misplacement of paper documents. These important sales records were stored in file drawers and eventually moved to boxed storage in a warehouse. Nearly 140 man hours a week were needed to organize and file the orders paperwork. With so much paper in the office, employees were always leaving their desks to find the information they needed.
Pam Naslund, Office Manager for PEER started calculating the cost of business for her department. She found that according to industry standards, the cost of sending and receiving faxed documents is approximately $0.15 per page, including toner, paper, machine maintenance, depreciation, and long distance phone charges for a company that operates internationally. With 10,000 pages faxed per month her department was spending $18,000 annually in printing and faxing costs. The labor costs associated with faxing, filing and retrieving paper documents added an approximate $42,000-bringing the total cost of processing orders to $60,000 a year.
Armed with information on her current costs and the steady growth in their order volume, Naslund was ready to implement an electronic solution.